Estate Inspection

Next inspection: Quebec Road, Camp Grove, Saunders Court, St Leonards Road

Want to see positive changes in your area? We're listening.

We're looking for your input to help improve your local area in practical, meaningful ways.

Your feedback will guide the estate management team in making improvements and prioritising council resources. You can follow the progress as the results of the inspection start to take shape in your estate.

Here are three simple ways to get involved:

1. Join the walkaround - take part in a guided walkaround of your area with the estate management team, local councillors and your area team.

📅 Date: 27th August 2026

📧 To join: Email involvement@norwich.gov.uk

2. Complete the inspection survey - share your thoughts and observations at a time that suits you. Your insights are valuable and will directly influence local improvements.

3. Share quick feedback via the ‘Your Ideas’ tab - got a suggestion or concern but short on time? Use the ‘Your Ideas’ tab below to quickly leave feedback. Whether it’s a small improvement or a big idea, we want to hear from you.

Next inspection: Quebec Road, Camp Grove, Saunders Court, St Leonards Road

Want to see positive changes in your area? We're listening.

We're looking for your input to help improve your local area in practical, meaningful ways.

Your feedback will guide the estate management team in making improvements and prioritising council resources. You can follow the progress as the results of the inspection start to take shape in your estate.

Here are three simple ways to get involved:

1. Join the walkaround - take part in a guided walkaround of your area with the estate management team, local councillors and your area team.

📅 Date: 27th August 2026

📧 To join: Email involvement@norwich.gov.uk

2. Complete the inspection survey - share your thoughts and observations at a time that suits you. Your insights are valuable and will directly influence local improvements.

3. Share quick feedback via the ‘Your Ideas’ tab - got a suggestion or concern but short on time? Use the ‘Your Ideas’ tab below to quickly leave feedback. Whether it’s a small improvement or a big idea, we want to hear from you.

  • Southwell Road, Brazen Gate, Regina Road and Cranworth Gardens Inspections

    Please see the attached outcome reports.

    The estates walkabout at Cranworth Gardens/Southwell Road were received positively by the attendees. The tenant involvement panel members that attended the meeting appreciated the opportunity to speak directly with council officers and contractors who are responsible for their issues.

    Council staff made a concerted effort to engage meaningfully with tenants, ensuring they felt valued, respected, and heard throughout the visit. This approach contributed to a constructive and collaborative atmosphere.

    NCSL Environmental also provided positive feedback and welcomed the opportunity to participate. Together, we completed transparent and honest scoring against the Benchmark Housing Standards, which highlighted both strengths and areas requiring improvement. These results will be published online to ensure openness and to allow tenants to see how their estate is performing and what actions will follow.

    Due to the size of the area and the disparity of issues between the two sides of the inspection area we decided to carry out two housemark scorings for either side of the inspection area. One for the area including Cranworth Gardens and Regina Road, then one for the area including Southwell Road and Brazen Gate.

    Please see the attached outcome reports.

    The estates walkabout at Cranworth Gardens/Southwell Road were received positively by the attendees. The tenant involvement panel members that attended the meeting appreciated the opportunity to speak directly with council officers and contractors who are responsible for their issues.

    Council staff made a concerted effort to engage meaningfully with tenants, ensuring they felt valued, respected, and heard throughout the visit. This approach contributed to a constructive and collaborative atmosphere.

    NCSL Environmental also provided positive feedback and welcomed the opportunity to participate. Together, we completed transparent and honest scoring against the Benchmark Housing Standards, which highlighted both strengths and areas requiring improvement. These results will be published online to ensure openness and to allow tenants to see how their estate is performing and what actions will follow.

    Due to the size of the area and the disparity of issues between the two sides of the inspection area we decided to carry out two housemark scorings for either side of the inspection area. One for the area including Cranworth Gardens and Regina Road, then one for the area including Southwell Road and Brazen Gate.

  • Sleaford Green etc Inspection Report

    Please see the inspection report, which has been uploaded to the Documents section of this page.

    Seven tenants participated in the inspection, with three attending in person and four joining online. Additional feedback was also received from other tenants via post and email.

    Twelve staff members took part in the walkabout to experience the condition of the estate first-hand and to respond to specialist queries. Attendees included colleagues from Lettings, Tenancy Management, ASB, and Community Safety, alongside staff from Norwich City Services Limited (NCSL), who work directly on the estate.

    Two local councillors also attended and shared valuable insight into local issues—one representing the City Council and the other the County Council.

    The estate walkabout at Sleaford Green received very positive feedback from residents, councillors, and contractors. Tenants reported that they felt listened to and valued, and welcomed the opportunity to speak directly with council officers and elected members. Councillors commented positively on the organisation, structure, and delivery of the walkabout.

    Council staff made a concerted effort to engage meaningfully with tenants throughout the visit, ensuring they felt respected, valued, and heard. This approach helped to create a constructive and collaborative atmosphere.

    NCSL Environmental also provided positive feedback and welcomed the opportunity to participate. Transparent and honest scoring was completed against the Benchmark Housing Standards, highlighting both strengths and areas for improvement. These results will be published online to ensure openness and to enable tenants to see how their estate is performing and what actions will follow.

    A number of issues were identified during the walkabout and actions have been agreed. For example, residents raised concerns about the condition of pathways and the impact this has on less able residents. This issue has now been referred to the Repairs team.

    Please see the inspection report, which has been uploaded to the Documents section of this page.

    Seven tenants participated in the inspection, with three attending in person and four joining online. Additional feedback was also received from other tenants via post and email.

    Twelve staff members took part in the walkabout to experience the condition of the estate first-hand and to respond to specialist queries. Attendees included colleagues from Lettings, Tenancy Management, ASB, and Community Safety, alongside staff from Norwich City Services Limited (NCSL), who work directly on the estate.

    Two local councillors also attended and shared valuable insight into local issues—one representing the City Council and the other the County Council.

    The estate walkabout at Sleaford Green received very positive feedback from residents, councillors, and contractors. Tenants reported that they felt listened to and valued, and welcomed the opportunity to speak directly with council officers and elected members. Councillors commented positively on the organisation, structure, and delivery of the walkabout.

    Council staff made a concerted effort to engage meaningfully with tenants throughout the visit, ensuring they felt respected, valued, and heard. This approach helped to create a constructive and collaborative atmosphere.

    NCSL Environmental also provided positive feedback and welcomed the opportunity to participate. Transparent and honest scoring was completed against the Benchmark Housing Standards, highlighting both strengths and areas for improvement. These results will be published online to ensure openness and to enable tenants to see how their estate is performing and what actions will follow.

    A number of issues were identified during the walkabout and actions have been agreed. For example, residents raised concerns about the condition of pathways and the impact this has on less able residents. This issue has now been referred to the Repairs team.

  • Gentry Place, Knowland Grove, Marl Pit Lane Gristock Place Inspection Result

    The inspection of the flats on Gentry Place, Knowland Grove, Marl Pit Lane, and Gristock Place took place on 27 November 2025.

    Alongside local tenants, a ward councillor attended the inspection, supported by council staff from Estate Management, Tenancy Management, Anti‑Social Behaviour, Property Services, and Environmental Services.

    A Service Improvement Officer presented the results of the online survey linked to the inspection, ensuring that all feedback was fully reflected in the final scoring.

    The accompanying outcome report highlights the areas where improvements are needed.

    The inspection of the flats on Gentry Place, Knowland Grove, Marl Pit Lane, and Gristock Place took place on 27 November 2025.

    Alongside local tenants, a ward councillor attended the inspection, supported by council staff from Estate Management, Tenancy Management, Anti‑Social Behaviour, Property Services, and Environmental Services.

    A Service Improvement Officer presented the results of the online survey linked to the inspection, ensuring that all feedback was fully reflected in the final scoring.

    The accompanying outcome report highlights the areas where improvements are needed.

  • Dolphin Grove Inspection Results

    The Dolphin Grove and Watson Grove inspection was carried out on the 25th of September 2025.

    Eight tenants came along on the walkaround to score the various aspects of the estate (such as cleanliness of entrance ways, windows, paths etc). The tenants were accompanied by council staff members from the Estates and ASB teams.

    There were four submissions from the online survey using the same scoring from the walkaround. The results were represented during the walkaround so a final, consensus score could be recorded from the estate.

    See the resuls and what actions are planned for the estate in the attached report in the "Previous Inspection Reports" section of this website.

    The Dolphin Grove and Watson Grove inspection was carried out on the 25th of September 2025.

    Eight tenants came along on the walkaround to score the various aspects of the estate (such as cleanliness of entrance ways, windows, paths etc). The tenants were accompanied by council staff members from the Estates and ASB teams.

    There were four submissions from the online survey using the same scoring from the walkaround. The results were represented during the walkaround so a final, consensus score could be recorded from the estate.

    See the resuls and what actions are planned for the estate in the attached report in the "Previous Inspection Reports" section of this website.

Page last updated: 19 Jun 2026, 10:42 AM