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Here is a list ifidentified issues and the servcie area to which they have been referred.
Item |
Service to Action |
|
-Sinkhole + rats (2009 garage)
|
Environmental health (Rats)
Property Service (SH)
|
|
Signs to be replaced
“65-70” stairwell worn
“71-76” stairwell missing
Make more logical
Many signs faded
|
Estate Management.
|
|
Window broken – held together with tape.
Near stairwell.
|
Property Services
|
|
Old shute room – central stairwell.
Boarded up – paint or repair. (location - see above)
|
Property Services
|
Missing door on plastic cupboard on external wall at block 104-107 |
Property Services
|
|
Bikes on landing.
Keep landings clear – safety signage (already in progress?).
Caretakers to remind.
|
Caretakers |
|
Graffiti on walls and chalk on walls.
Discussion about painting affected area.
Cleaning required for chalk marks.
Caretakers to clear
|
Caretakers
|
|
Yellow paint on stair edges faded – trip hazard.
|
Property Services |
|
No smoking signs removed.
Replaced with permanent signs
New fire signs
|
Estate Management |
|
Garage Flooding.
Flat flooding
121 to 124 (facing parkland).
|
Property Services.
(Recommend estate management raising work orders.)
|
|
Extra bin required to stop overflow or change bins to large commercial types.
|
City Wide Services |
|
Fly tipping on roundabout.
Request to put cameras to deter fly tipping or adjust current cameras.
|
Clean streets |
|
Drug use (gas) on parkland side in corner.
Requires cleaning and/or signage
|
ASB |
|
Bin rotten doors.
105, 106, 107
|
Property Services |
|
Dog poo on walkways – various places
|
Environment Health |
|
Hand rails broken or rusting.
Wooden fence rotting.
Various places on estate especially small flat blocks (111, 112) - may have been reported.
Also, around roundabout.
|
Property Services |
|
Black felt broken on bin flat roof – 108
|
Property Services |
|
Yellow hatch lines need renewing in front of garages to ensure access of garages and spaces for emergency services.
Also renew lines required for roundabout parking
|
Estate Management.
|
|
Wires hanging down – possible electrical danger.
Flat 100
|
Property Services |
|
Electrical Box too high on wall and behind foliage.
Flats 112
|
Property Services |
|
Gutters and rooves have plants growing – smaller blocks.
Check all rooves to ensure no future problems
|
Property Services |
|
Rough sleeper in boarded up flat.
Needs investigating and reporting to Rough Sleeper Team.
|
Tenancy Management
|
|
Stair deteriorated causing trip hazard (tenant already tripped needing hospital treatment)
Flat 64
|
Property Services |
|
Request for picnic table parkland side.
|
Parks and Open Spaces |
|
Willow Tree need trimming – over cars and blocking windows.
|
Trees Team |
|
One resident complained that weeds are left unmown under the trees(s), some of which are spiky, making it difficult to sit under the tree/in the tree’s shade
|
Parks and Open Spaces |
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Below is the collective marks for the inspection. These are measured against the Housemark standard - see attached help document.
| Description of element |
Score |
Total possible score |
% element score |
Comments |
|
|
| Litter removal from communal areas, grassed areas & shrubs |
6 |
8 |
75% |
|
| Graffiti removal |
3 |
4 |
75% |
|
| Security of tank and meter rooms |
N/A |
N/A |
N/A |
|
| Rubbish chutes |
N/A |
N/A |
N/A |
|
| Cleanliness of windows |
2 |
4 |
50% |
|
| Cleanliness of ledges & window cills |
3 |
4 |
75% |
|
| Cleanliness of light fittings & working condition |
2 |
4 |
50% |
|
| Sweeping & washing of stairs, landings, entrance halls & lobbies. Washing down of tiles and painted walls. |
6 |
8 |
75% |
|
| Entrance halls and lobbies |
4 |
8 |
50% |
|
| Handrails, ledges and banister rails. |
2 |
4 |
50% |
|
| Lifts – (Floors) |
3 |
4 |
75% |
|
| Lifts (Doors, panels and frames) |
3 |
4 |
75% |
|
| Cleanliness of walls in communal areas. |
2 |
4 |
50% |
|
| Bin chambers. |
N/A |
N/A |
N/A |
|
| Communal bin shed & drying areas. |
2 |
4 |
50% |
|
| Security and tidiness of intake rooms and dry stores. |
N/A |
N/A |
N/A |
|
| Fly Tipping. |
2 |
8 |
25% |
|
| Signage around Estates & Block Notice Boards |
2 |
4 |
50% |
|
| Quality score for Caretaking/Cleaning and Estate amenities (Benchmarking field ES 48a) |
42 |
72 |
58% |
|
| Car Parks |
2 |
4 |
50% |
|
| Garages and Garage Areas |
3 |
4 |
75% |
|
| Sheds |
3 |
4 |
75% |
|
| Paths, roadways & courtyards |
2 |
4 |
50% |
|
| Play areas & seating areas |
N/A |
N/A |
N/A |
|
| Grounds Maintenance – grassed areas |
6 |
8 |
75% |
|
| Grounds Maintenance – weed clearance |
3 |
4 |
75% |
|
| Grounds Maintenance - shrub bed & hedge maintenance. |
2 |
4 |
50% |
|
| Quality score for Grounds Maintenance (Benchmarking field ES 48b) |
21 |
32 |
66% |
|
| Overall Total Quality Score (Benchmarking field ES 48) |
63 |
104 |
61% |
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The inspection for Heathgate was carried out yesterday. The sun blazzed down while we made out way around the estate.
I would like to thank all the residents who came along. Everyone contributed to the scoring, including the online survey results.
We were joined by Councillor Kidman, Housing, Estates and ASB officers.
We gathered a great deal of comments and suggestions which will be collated and listed in a future news article.
A huge thanks you to all involved.
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Once the walkaround has taken place the results will be placed here along with the improvement progress.
Want to see positive changes in Heathgate? We're listening and looking for your help to improve Heathgate in a practical way.
Questionnaire Help
