Inspection Survey - Dolphin Grove

We invite you to complete the estate inspection survey. Your responses will be combined with the walkaround findings, and any comments you provide will be reviewed by the Estate Management team.

To ensure your responses align with the industry-standard Housemark grading system, and can be compared with inspections in Norwich and across the country, please read the help notes before starting. We recommend opening the attached help document in a separate window so you can easily refer to them while completing the survey.

The guidance explains how to grade each aspect of the estate. For example:

Graffiti in communal areas

Good: These areas typically do not have any graffiti and no graffiti can be found anywhere in the building block..
Satisfactory: This is an area with very little evidence of graffiti in the building block.
Poor: This is an area with graffiti found in many places within the building block.
Very Poor: TThis is when the cleanliness the area is totally unacceptable, where excessive and offensive levels of graffiti are found.

Removal of litter and leaves from grass area and shrub beds.

* required

Good - These grass area and shrub beds are typically very good, no litter and no small sharp objects.

Satisfactory - This grass area and shrub bed typically has no more litter than one would expect as the weeks wear on.

Poor - This grass area and shrub bed is typically have high build up of litter e.g. litter, tin cans, newspaper, old leaves, etc.

Very Poor - This grass area and shrub bed area is totally unacceptable, with excessive amount of litter or hazardous conditions (e.g. broken glasses or sharp objects).

Not Applicable

Removal of graffiti from communal areas

* required

Good - These areas typically do not have any graffiti.

Satisfactory - Little evidence of graffiti in the building block.

Poor - Graffiti found in many places within the building block.

Very Poor - Excessive and offensive levels of graffiti are found.

Not Applicable

As with playgrounds above some care should be taken in scoring this element. Any evidence of offensive (i.e. racist, homophobic, sexist, religious) graffiti should result in an immediate FAIL and score V Poor for this element. Other graffiti which may involve a “tag” and is just unsightly would merit a score of Satisfactory or Poor depending on the level of graffiti that is evident.

Cleanliness of communal windows

* required

Good - No dirt, no dust, no cobwebs and generally level of cleanliness is excellent.

Satisfactory - Generally in acceptable condition.

Poor - The condition of the window is in poor condition (e.g. water streak on inside of the window).

Very Poor - This condition of the window is very poor (e.g. frame and glass is covered in excessive cobwebs, dust and dirt).

Not Applicable

Cleanliness of ledges including internal window sills

Good - Ledges in excellent condition (totally litter free).

Satisfactory - The ledges is in good condition, little litter

Poor - The ledges and window sills are in poor condition, with high build up of litter

Very Poor - Excessive amount of litter and hazardous conditions.

Not Applicable

Estate Lights

* required

Good - This is where the cleanliness of the light bulb, shades and covers are in excellent condition.

Satisfactory - Typically no more litter than you would expect as the day wears on. We expect to find some cobwebs, but very few.

Poor - The light shade is in poor condition, with old cobwebs and very dirty surface.

Very Poor - The cleanliness of the shade is in very poor condition throughout the building block, broken covers, hazardous and the bulb is out of order.

Light not working should cause "Very Poor" grading.

Stairs, landings entrance halls

* required

Good - No dirt or litter on stairs and landings. Good condition, swept, mopped and clean to the touch.

Good - No dirt or litter on stairs and landings. In good condition and are swept, mopped and clean to the touch. “Satisfactory” Stairs are not in great condition, but there is no dust, dirt and litter. Clean to touch.

Poor - Dust along stairs edges and in the corners. Little evidence of recent sweeping or mopping.

Very Poor - Very dirty corners on landings, alcohol bottles on stairs and evidence of drug use.

Not Applicable

Entrance halls and lobbies

* required

Good - There is no dirt in the corners and no dirt stuck on the floor. The floors are swept and mopped.

Satisfactory - Small bits of dirt present even though it has just been swept and mopped.

Poor - Cobwebs in the corners, dust along the top of the skirting board - floor has not been cleaned daily.

Very Poor - Dirt and small pieces of glass mopped into the corner.

Not Applicable

Clean handrails, ledges and banister rails

* required

Good - Very clean, dust free. Obviously wiped and dusted regularly.

Good - Very clean, dust free. Obviously wiped and dusted regularly. “Satisfactory” Little dusty, small bits of dirt present.

Poor - Dirty lower section, too much old cobwebs and litter.

Very Poor - Hand rail too dirty to be used. No evidence of any wiping, dusting or cleaning.

Not Applicable

Lifts – floors

* required

Good - No dirt in the corners and no dirt stuck on the floor. The floor appears to have been cleaned daily.

Satisfactory - Small bits of dirt. Corners clear and floor appears cleaned daily.

Poor - Lower walls and corners dirty.

Very Poor - Dirt and pieces of broken glass mopped into the corner.

Not Applicable

10.

Lifts – doors

* required

Good - Clean door, with no mud or dust. Lower area has no foot prints and the door is clean to the touch.

Satisfactory - Clean but with some marks.

Poor - One door is filthy, dirt comes off on hands, other doors comparatively clean to touch.

Very Poor - When doors on several floors are as dirty as in example above.

Not Applicable

11.

Cleanliness of walls in communal areas

* required

Good - Very clean and no scuffmarks.

Satisfactory - Clean staircase walls with few Scuffmarks on the wall.

Poor - Very dirty stained wall.

Very Poor - Very dirty throughout the building block

Not Applicable

12.

Communal bin areas and drying areas

* required

Good - well maintained - litter,weed, moss free

Satisfactor - well maintained, minor litter and moss

Poor - Evidence of litter build up.

Very Poor - Heavy build up of little and moss which has not been cleared for some time.

Not Applicable

13.

Fly Tipping.

* required

Good - The area is completely cleared of fly tipping

Satisfactory - A single item on landing not obstructing the way.

Poor - Furnature on landing, shoppy trolly, rubbish in chute area.

Very Poor - Unsecured fridge in communal landing, lumber (fire hazrd)

14.

Estate Signage & Notice Boards

* required

Good - good condition, no graffiti, signs clear, visible, notice boards up to date clean

Satisfactory - reasonable condition

Poor - little graffiti, visible, vandalism free.

Very Poor - missing or below Poor standard.

Not Applicable

15.

Car parks/parking areas

* required

Good The above car park areas have no litter or tree leaves.

Satisfactory - Small, typical amount of litter. small amount of leaves acceptable in Autumn.

Poor - High build up of litter e.g. litter/tin cans, newspaper, old leaves etc

Very Poor - Unacceptable, excessive amount of litter or hazardous conditions (e.g. broken glasses sharp objects).

Not Applicable

16.

Garages and garage areas (and Sheds)

* required

Good - Usable, litter free, no weeds, graffiti free, no fly tipping, lockable doros

Satisfactory - small amount of inoffensive graffiti, litter, weeds. Smalal effort required to bring up to Good.

Poor - As satisfactory, reported fly tipping, little disrepair, minor vadalism.

Very Poor - Excessive littler refuse, hazardous material or offensive graffiti.

Not Applicable

17.

Paths, roadways and courtyards

* required

Good - Very good, no leaves, no litter and sharp objects.

Satisfactory - Typically have no more litter than you would expect as the weeks wear on.

Poor - Typically have high build up of litters e.g. litter/tin cans, newspaper, old leaves etc.

Very Poor - Totally unaccweptable, excessive litter or hazardous materials.

Not Applicable

18.

Play and seating areas

* required

Good - Typically very good, no leaves, no litter and no sharp objects.

Satisfactory - Typically have no more litter than one would expect as the days wears on.

Poor - Typically with high build up of litter e.g. litter/tin cans, newspaper, old leaves etc.

Very Poor - Totally unacceptable, excessive litter or hazardous materials.

Not Applicable

Hazardous materials cause immediate fail.

19.

Grounds Maintenance – grassed areas

* required

Good - Grass recently cut and any associated shrubs clearly well maintained

Satisfactory - Grass in need of some minor attention but likely to be restored with routine maintenance

Poor - Grass areas are overgrown, in a poor condition and need to be cut back or trimmed

Very Poor - Grass not attended to for some time, growth in paths. bonfires, grass length

Not Applicable

Grass cuttings do not need to be removed (mulch).

20.

Grounds Maintenance – weed clearance

* required

Good - The area is completely free of weeds, dead weeds removed.

Satisfactory - Generally free of weeds. Any remaining weeds will be dealt with by seasonal maintenance.

Poor - Evidence of weeds sprayed but not removed or not sprayed for a long period.

Very Poor - Evidence of weeds that appear to have never been attended to.

Not Applicable

21.

Grounds Maintenance – shrub bed and hedge maintenance

* required

Good - Shrub beds and hedges well maintained, cut back and attractive to the eye.

Satisfactory - Well maintained, but in need of minor attention.

Poor - In need of attention but likely to be restored with routine maintenance.

Very Poor - Overgrown, not attended to for a long time, potential hazardous.

Not Applicable

22.

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