Your tenancy

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This platform is designed to be your go-to space to find out about, and participate in, activities relating to living happily and safely in your home.

Here, you'll find opportunities to share your feedback.

Here's how you can participate:

  • Join the discussions: Share your views, propose solutions, and learn from others.
  • Read and respond: Explore different perspectives and engage in respectful dialogue with your neighbours.
  • Make your voice heard: Join in, share your views, read what other people say and get your voice heard!

Please note:

  • To protect individual privacy, avoid sharing personal details like your address
  • Maintain a courteous and respectful tone when participating in discussions
This platform is designed to be your go-to space to find out about, and participate in, activities relating to living happily and safely in your home.

Here, you'll find opportunities to share your feedback.

Here's how you can participate:

  • Join the discussions: Share your views, propose solutions, and learn from others.
  • Read and respond: Explore different perspectives and engage in respectful dialogue with your neighbours.
  • Make your voice heard: Join in, share your views, read what other people say and get your voice heard!

Please note:

  • To protect individual privacy, avoid sharing personal details like your address
  • Maintain a courteous and respectful tone when participating in discussions

  • Update from the Housing Online survey

    Share Update from the Housing Online survey on Facebook Share Update from the Housing Online survey on Twitter Share Update from the Housing Online survey on Linkedin Email Update from the Housing Online survey link

    Over the past few weeks, many of you took the time to share your thoughts and experiences with Housing Online—and we’re truly grateful.
    Your feedback has helped us better understand what’s working well and where we can improve. It’s clear that you want a platform that’s not only easy to use but also genuinely helpful in managing your housing needs.

    We also heard your suggestions for future improvements—including the ability to amend Direct Debits within the app, simpler navigation for reporting repairs, and more detailed information about your neighbourhood. These are thoughtful ideas, and while they’re not available just yet, we’re actively exploring what’s possible within Housing Online to bring these enhancements to life.

    ✏️ You can now update your contact details

    Keep your information current with ease:

    • Home and mobile phone numbers
    • Email address
    • Emergency contact details
    • Next of kin contact number

    🔐 Enhanced login preferences

    Your account security matters. You can now:

    • Change your password
    • Update your memorable word
    • Enable Multi-Factor Authentication (MFA) for added protection

    These updates are now live, and they join the existing features you already rely on:

    🏠 What you can continue to do on Housing Online

    • Bid on available properties
    • Report a repair
    • View tenancy information
    • Access rent statements
    • Check your rent payment history

    We’re committed to making Housing Online a tool that truly supports you.

Page last updated: 03 Sep 2025, 08:53 AM