Meet Peter: a tenant making a difference

Peter Warren-Ward moved into his Norwich City Council flat in 2016 and was delighted with his new home. Wanting to give back to the community, he was encouraged to join the Tenant Involvement Panel (TIP).

Joining TIP proved to be a rewarding experience for Peter. He appreciated the training provided, which helped him develop essential skills such as public speaking, participating in formal meetings, and managing challenging situations. Peter believes these skills are not only valuable for TIP members but also beneficial in everyday life and work, boosting confidence and capability.

He also values the insight TIP offers into how the city is managed and how services are scrutinised. Through his involvement, Peter gained a deeper understanding of the financial pressures that shape council decisions and was impressed by the scale of annual maintenance work. Participating in site audits gave him a firsthand look at how resources are used effectively, while his work in procurement helped him understand how contracts are awarded and managed.