Housing performance and 'you said, we did'

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We’ve brought together three key areas of our tenant engagement work into one place so it’s easier for you to see how we’re performing, how your feedback is making a difference and how you can stay involved.

1. Housing highlights

Our Housing highlights dashboard gives you up-to-date information about how well our housing services are perfoming. It covers the things tenants tell us mater most: repairs, safety, customer service, quality of homes and neighbourhoods. You can explore the dashboard to see how we’re doing across key areas.

We’re continuing to improve it and new features will be added over time. After you’ve had a look, please complete the short survey to tell us what you think. Your feedback helps us make the dashboard clearer and more useful for everyone.

If you need this information in a paper format, email involvement@norwich.gov.uk and we’ll send you a copy.

2. Housing hub engagement reports

Our engagement reports show how your feedback through the housing hub influences our services, policies and decisions. You can find the latest report in the documents section of this page.

3. You said, we did – tenant engagement outcomes

This newsfeed brings together updates from tenant engagement activities from across the council's housing service. Here you’ll find a simple, scrollable newsfeed showing:

  • We asked: the topic or question we brought to tenants
  • You said: what you told us
  • We did: the actions we’ve taken as a result

This section is all about closing the feedback loop, so you can clearly see how your involvement shapes decisions, improvements and future plans.


We’ve brought together three key areas of our tenant engagement work into one place so it’s easier for you to see how we’re performing, how your feedback is making a difference and how you can stay involved.

1. Housing highlights

Our Housing highlights dashboard gives you up-to-date information about how well our housing services are perfoming. It covers the things tenants tell us mater most: repairs, safety, customer service, quality of homes and neighbourhoods. You can explore the dashboard to see how we’re doing across key areas.

We’re continuing to improve it and new features will be added over time. After you’ve had a look, please complete the short survey to tell us what you think. Your feedback helps us make the dashboard clearer and more useful for everyone.

If you need this information in a paper format, email involvement@norwich.gov.uk and we’ll send you a copy.

2. Housing hub engagement reports

Our engagement reports show how your feedback through the housing hub influences our services, policies and decisions. You can find the latest report in the documents section of this page.

3. You said, we did – tenant engagement outcomes

This newsfeed brings together updates from tenant engagement activities from across the council's housing service. Here you’ll find a simple, scrollable newsfeed showing:

  • We asked: the topic or question we brought to tenants
  • You said: what you told us
  • We did: the actions we’ve taken as a result

This section is all about closing the feedback loop, so you can clearly see how your involvement shapes decisions, improvements and future plans.


  • You said, we did - tenant engagement outcomes

    Share You said, we did - tenant engagement outcomes on Facebook Share You said, we did - tenant engagement outcomes on Twitter Share You said, we did - tenant engagement outcomes on Linkedin Email You said, we did - tenant engagement outcomes link

    Annual rent review

    As part of our recent consultation on the annual rent review, we asked Norwich City Council tenants to share their views on the proposed rent increase from April 2026 and how we can improve the way we communicate about rents and service charges. This feedback will help shape how we provide information to residents in the future, including the clarity of our annual rent review letters and online rent updates.

    Thank you to the 373 residents who took part.

    We asked

    We asked for your views on how we communicate with you about the annual rent review, including the proposed rent increase from April 2026. We also sought feedback on how clear the information was, whether the example rent letter was easy to understand, and how we could improve future communication about rents and service charges.

    You said

    You told us that some of the rent information was not clear enough, and that rent letters should be written in plain English with a clearer layout. Many residents also wanted a better understanding of how rent money is spent, especially during ongoing cost‑of‑living pressures.

    Additional themes included:

    • Repairs remain a top priority and delays are frustrating
    • Rent increases feel harder to manage because of wider financial pressures

    We did

    In response to your feedback, we will:

    • Improve future rent letters, making them clearer and easier to read for 2027–28
    • Provide a simpler breakdown of rent and service charges so you can easily see what you pay for
    • Show how rent is spent with a clear, easy‑to‑read breakdown in future communications
    • Add a comparison with private rents to help show value for money
    • Update the rent information on our website for 2026–27 to be more transparent
    • Make sure rent updates are available by letter, email and text, so everyone gets information in a way that suits them

    Need support?

    If you are struggling with rent, help is available. Visit our website: Norwich CC Homepage | Norwich City Council or call an income officer during office hours on 01603 987601.

    Annual rent review

    As part of our recent consultation on the annual rent review, we asked Norwich City Council tenants to share their views on the proposed rent increase from April 2026 and how we can improve the way we communicate about rents and service charges. This feedback will help shape how we provide information to residents in the future, including the clarity of our annual rent review letters and online rent updates.

    Thank you to the 373 residents who took part.

    We asked

    We asked for your views on how we communicate with you about the annual rent review, including the proposed rent increase from April 2026. We also sought feedback on how clear the information was, whether the example rent letter was easy to understand, and how we could improve future communication about rents and service charges.

    You said

    You told us that some of the rent information was not clear enough, and that rent letters should be written in plain English with a clearer layout. Many residents also wanted a better understanding of how rent money is spent, especially during ongoing cost‑of‑living pressures.

    Additional themes included:

    • Repairs remain a top priority and delays are frustrating
    • Rent increases feel harder to manage because of wider financial pressures

    We did

    In response to your feedback, we will:

    • Improve future rent letters, making them clearer and easier to read for 2027–28
    • Provide a simpler breakdown of rent and service charges so you can easily see what you pay for
    • Show how rent is spent with a clear, easy‑to‑read breakdown in future communications
    • Add a comparison with private rents to help show value for money
    • Update the rent information on our website for 2026–27 to be more transparent
    • Make sure rent updates are available by letter, email and text, so everyone gets information in a way that suits them

    Need support?

    If you are struggling with rent, help is available. Visit our website: Norwich CC Homepage | Norwich City Council or call an income officer during office hours on 01603 987601.

Page last updated: 17 Apr 2026, 11:55 AM