You said, we did - tenant engagement outcomes

Gas safety checks

We asked

Tenant Involvement Panel members to consider if anything could be improved when carrying out gas safety checks.

You said

Panel members told us that some stop taps were broken or not working properly. This means that if there is a water leak, the water cannot be turned off quickly, which can cause damage to homes. They suggested checking stop taps every year to find problems early.

We did

We added annual stop tap checks to our new safety inspection contract.

Since April, around 30 stop taps have been found that need repair, and one damaged outside stop tap has been replaced.

The difference it's making

This is a great example of the Tenant Involvement Panel making a real difference by:

• Spotting a problem that affects homes.
• Suggesting a simple solution.
• Helping improve our service.
• Checking that the change is working.

By working together, panel members are helping to protect homes and improve services for tenants.