Housing performance and 'you said, we did'

We’ve brought together three key areas of our tenant engagement work into one place so it’s easier for you to see how we’re performing, how your feedback is making a difference and how you can stay involved.

1. Housing highlights

Our Housing highlights dashboard gives you up-to-date information about how well our housing services are perfoming. It covers the things tenants tell us mater most: repairs, safety, customer service, quality of homes and neighbourhoods. You can explore the dashboard to see how we’re doing across key areas.

We’re continuing to improve it and new features will be added over time. After you’ve had a look, please complete the short survey to tell us what you think. Your feedback helps us make the dashboard clearer and more useful for everyone.

If you need this information in a paper format, email involvement@norwich.gov.uk and we’ll send you a copy.

2. Housing hub engagement reports

Our engagement reports show how your feedback through the housing hub influences our services, policies and decisions. You can find the latest report in the documents section of this page.

3. You said, we did – tenant engagement outcomes

This newsfeed brings together updates from tenant engagement activities from across the council's housing service. Here you’ll find a simple, scrollable newsfeed showing:

• We asked: the topic or question we brought to tenants
• You said: what you told us
• We did: the actions we’ve taken as a result

This section is all about closing the feedback loop, so you can clearly see how your involvement shapes decisions, improvements and future plans.