You said, we did - tenant engagement outcomes

Stock condition surveys

As part of our work to understand the condition of tenants’ homes, we carried out a stock condition survey and asked Norwich City Council tenants to tell us what works best when arranging appointments. This feedback is helping us improve how we plan surveys, gain access, and communicate with residents in the future.

Thank you to everyone who took part and shared their views.

We asked

We asked tenants a few simple questions about arranging survey visits, including which day and time suits them best and how they would prefer us to contact them if they are unavailable. This was to help us plan appointments at times that are convenient and improve access for surveyors.

You said

You told us that:

• Mondays are the most convenient day for visits, with Tuesday and Saturday also popular
• Early morning appointments are preferred, with lunchtime and afternoon also suitable for some residents
• Email is the preferred way to be contacted, followed by telephone and text message

Some residents also chose to contact us directly to arrange appointments at a time that suited them.

We did

In response to your feedback, we will:

• Plan survey appointments around the most popular days and times where possible
• Offer more flexible appointment slots to make access easier
• Use email as the main way to contact tenants, alongside phone and text where appropriate
• Continue to encourage tenants to book appointments directly at a time that suits them

This will help us complete more surveys efficiently and ensure we can maintain and improve homes in the right way.