Normandie Sherbourne Inspection 2024

Want to see positive changes in your area? We're listening and looking for your help to improve your area in a practical way.

Your feedback will be used by the estate management team to improve the area and focus council resources. You can follow the progress as the results of the inspections start to take shape in your estate.

Here are three easy ways to get involved:

1. Join the walkaround

Join the estate management, local councillors and your area team during a guided walkaround of the towers.
Date: 25th of September in the afternoon.
Email involvement@norwich.gov.uk to join the inspection.

2. Complete the inspection questionnaire

Share your insights and feedback at a time which is convenient for yourself.

3. Map Chat

Drop a pin on the map to highlight any issues or share ideas for improvement.

Want to see positive changes in your area? We're listening and looking for your help to improve your area in a practical way.

Here are three easy ways to get involved:

1. Join the walkaround

Join the estate management, local councillors and your area team during a guided walkaround of the towers.
Date: 25th of September in the afternoon.
Email involvement@norwich.gov.uk to join the inspection.

2. Complete the inspection questionnaire

Share your insights and feedback at a time which is convenient for yourself.

3. Map Chat

Drop a pin on the map to highlight any issues or share ideas for improvement.

Walkaround Inspection Results

A big thanks to everyone who came along on the walkaroundon the 25th of September.

We were joined by residents from Normandie Tower and Sherbourne Place, along with Estate Management, ASB, Housing and Engagement officers and the tower caretaker.

Thanks also to jamie Osbourne for coming along and encouraging tenants to contribute their opinions and observations.

Further steps will be taken by the Engagement team to help with some of the initiatives suggested by residents. They can get permissions and connections to various local groups.

Here are the scores agreed by all contributors (in person and online).

Description of Element	Score	Potential Score	% Score
Litter removal from communal areas, grassed areas & shrubs	8	8	100.00%
Graffiti removal	4	4	100.00%
Rubbish chutes	4	4	100.00%
Cleanliness of windows	4	4	100.00%
Cleanliness of ledges & window sills	4	4	100.00%
Cleanliness of light fittings & working condition	4	4	100.00%
Sweeping & washing of stairs, landings, entrance halls & lobbies; washing down of tiles and painted walls	8	8	100.00%
Entrance halls and lobbies	8	8	100.00%
Handrails, ledges and bannister rails	4	4	100.00%
Lifts (floors)	4	4	100.00%
Lifts (doors, panels and frames)	4	4	100.00%
Cleanliness of walls in communal areas	4	4	100.00%
Bin chambers	4	4	100.00%
Communal bin shed & drying areas	4	4	100.00%
Fly tipping	8	8	100.00%
Signage around estates & block notice boards	4	4	100.00%
Quality score for Caretaking/Cleaning and Estate amenities (Benchmarking field ES 48a)	80	80	100.00%
Car parks	1	4	25.00%
Garages and garage areas	1	4	25.00%
Sheds	3	4	75.00%
Paths, roadways & courtyards	3	4	75.00%
Play areas & seating areas	4	4	100.00%
Grounds maintenance – grassed areas	8	8	100.00%
Grounds maintenance – weed clearance	3	4	75.00%
Grounds maintenance - shrub bed & hedge maintenance	3	4	75.00%
Quality score for Grounds Maintenance (Benchmarking field ES 48b)	26	36	72.22%
Overall Total Quality Score (Benchmarking field ES 48)	106	116	91.38%

Inspection Update - Mile Cross Towers

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Once the walkaround has taken place the results will be placed here along with the improvement progress.