Join the conversation - how can we improve housing services for everyone.

Join the conversation - how can we improve housing services for everyone.

As part of our ongoing commitment to improving the way we provide services for your home, we would like to hear from you.

We’re consulting on these important updates, and we would like to hear from you about how we deliver and charge for your housing services before any decisions are made.

These items include:

  1. Reviewing how we best provide housing services
  2. How we work on your estate
  3. Moving to a digital way of communicating

Each of these items are explained below – what they mean, why we’re making these changes, and how they would affect you – followed by how you can give your feedback.

The consultation will last for 5 weeks, and will start from 12 December 2025

Join the conversation - how can we improve housing services for everyone.

As part of our ongoing commitment to improving the way we provide services for your home, we would like to hear from you.

We’re consulting on these important updates, and we would like to hear from you about how we deliver and charge for your housing services before any decisions are made.

These items include:

  1. Reviewing how we best provide housing services
  2. How we work on your estate
  3. Moving to a digital way of communicating

Each of these items are explained below – what they mean, why we’re making these changes, and how they would affect you – followed by how you can give your feedback.

The consultation will last for 5 weeks, and will start from 12 December 2025

  • CLOSED: This survey has concluded.

    Help us improve housing services

    We're committed to making our housing services better for everyone, and we'd like your input.

    We're consulting on proposed updates to how we deliver and charge for housing services. Before any decisions are made, we want to hear your views.

    Below, you'll find details of each proposal:

    • What it means
    • Why we're making changes
    • How it could affect you


    You can give feedback by completing the survey below or emailing housingconsultation@norwich.gov.uk

    The consultation will be open from 11 December 2025 until Sunday 18 January 2026.

Page last updated: 02 Jul 2026, 06:42 PM