Tenant engagement strategy

Help us make housing decisions with you, not for you.

We are reviewing the ways we communicate and engage with you. And we would like to hear what you think and what you prefer.

Your feedback will help shape our Tenant Engagement Strategy for 2027-2030. This will set out how we give tenants opportunities to share their views, influence decisions and help improve housing services.

How you can take part:

You will soon receive a personalised text message from NORWICH CC with a link to take part in our survey.

If you take part in our survey, you will be entered into a prize draw where you could win £200.

  • Click on the link in the personalised text message you receive
  • Come to one of our local events where you can meet our friendly teams, have a chat and learn more.
  • You can also pick up a paper copy or request one directly from our customer contact centre on 0344 980 3333.

This survey will run from 05 October to 15 November 2026.

Come and meet us:

🗓️ Friday 30 October 2026, 10am-12pm: Harford Community Centre, 10 The Lastings, Hall Road, Lakenham, NR4 6ET

🗓️ Friday 6 November 2026, 10am-12pm: Lionwood Community Café, Pilling Park, Norwich, NR1 4PA

🗓️ Friday 13 November 2026, 10am-12pm: Bread and Roses Community Café, 26 Suffolk Square, Norwich, NR2 2AA

Thank you for taking the time to share your thoughts with us.

Help us make housing decisions with you, not for you.

We are reviewing the ways we communicate and engage with you. And we would like to hear what you think and what you prefer.

Your feedback will help shape our Tenant Engagement Strategy for 2027-2030. This will set out how we give tenants opportunities to share their views, influence decisions and help improve housing services.

How you can take part:

You will soon receive a personalised text message from NORWICH CC with a link to take part in our survey.

If you take part in our survey, you will be entered into a prize draw where you could win £200.

  • Click on the link in the personalised text message you receive
  • Come to one of our local events where you can meet our friendly teams, have a chat and learn more.
  • You can also pick up a paper copy or request one directly from our customer contact centre on 0344 980 3333.

This survey will run from 05 October to 15 November 2026.

Come and meet us:

🗓️ Friday 30 October 2026, 10am-12pm: Harford Community Centre, 10 The Lastings, Hall Road, Lakenham, NR4 6ET

🗓️ Friday 6 November 2026, 10am-12pm: Lionwood Community Café, Pilling Park, Norwich, NR1 4PA

🗓️ Friday 13 November 2026, 10am-12pm: Bread and Roses Community Café, 26 Suffolk Square, Norwich, NR2 2AA

Thank you for taking the time to share your thoughts with us.

Page last updated: 02 Oct 2026, 04:17 PM