We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
You deserve housing services that are professional, respectful, and reliable. From October 2026, new national standards mean all social housing landlords must have clear, published policies on how staff and contractors are expected to work and behave.
What we're asking you to help shape
We want to hear what good service looks and feels like from your perspective. Your views will directly inform two new documents:
A Housing Competence Policy — setting out how we make sure staff have the right skills and knowledge to deliver a high-quality service
A Code of Conduct — setting clear expectations for how staff and contractors treat you: fairly, respectfully, and consistently
Why your voice matters here
You experience our services first-hand. You know when something works well and when it doesn't. That puts you in the best position to tell us what matters most.
We want to understand:
What staff do that makes the biggest difference to you
What respectful, professional behaviour looks like in practice
What should happen when things fall short
What happens next
Your feedback from this survey will shape the first draft of both documents. In September, we'll share those drafts with our tenant involvement panel before anything is finalised.
The new standards come into force in October 2026. This is your chance to make sure they reflect what matters to you.
The consultation is open from Friday 5 June until Wednesday 13 July 2026.
You deserve housing services that are professional, respectful, and reliable. From October 2026, new national standards mean all social housing landlords must have clear, published policies on how staff and contractors are expected to work and behave.
What we're asking you to help shape
We want to hear what good service looks and feels like from your perspective. Your views will directly inform two new documents:
A Housing Competence Policy — setting out how we make sure staff have the right skills and knowledge to deliver a high-quality service
A Code of Conduct — setting clear expectations for how staff and contractors treat you: fairly, respectfully, and consistently
Why your voice matters here
You experience our services first-hand. You know when something works well and when it doesn't. That puts you in the best position to tell us what matters most.
We want to understand:
What staff do that makes the biggest difference to you
What respectful, professional behaviour looks like in practice
What should happen when things fall short
What happens next
Your feedback from this survey will shape the first draft of both documents. In September, we'll share those drafts with our tenant involvement panel before anything is finalised.
The new standards come into force in October 2026. This is your chance to make sure they reflect what matters to you.
The consultation is open from Friday 5 June until Wednesday 13 July 2026.
This survey has 10 questions and takes around 6 minutes to complete. Most questions ask you to choose from a list of options. There are also three optional free-text questions where you can share your views in your own words.
