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Have your say on how we communicate with you about your annual rent review
We understand how important the rents and service charges you pay as a Norwich Council housing resident are to you and so we are seeking views on the proposed rent increase from April 2026 and how you would best like us to communicate about rent increases in the future. Your feedback on communicating about rents and service charges to residents is valued and it will influence how we communicate on this topic in the future. There are three topics we would like to get your feedback on, and they are:
The proposed rent increase from April 2026.
A government proposal to reintroduce rent convergence.
How we communicate about rents and the annual rent review.
What is the proposed rent increase?
The government sets rules that councils must follow when reviewing council rents each year. For 2026–27, the proposal is to increase rents by 4.8% from April 2026. This is based on:
The rate of inflation (how much prices have risen), plus
An additional 1%, which is allowed under government policy
Example: If your rent is currently £120 per week, it would increase to £125.76 per week.
The Council does not make a profit from rent. By law, all rent money is used to:
Manage and maintain council homes
Keep homes safe and in good repair
Invest in improvements, including making homes warmer and more energy efficient
What is rent convergence?
Rent convergence is a government proposal to make rents fairer over time by ensuring people in similar council homes pay similar rents. Some rents are currently lower than the government’s standard “formula rent” for that property type. If rent convergence is introduced:
Only homes below the formula rent would be affected
Rents would increase gradually, over several years
Any extra increase would be small and applied annually (for example £1–£3 per week)
Once the rent reaches the standard level, the extra increase would stop
If your rent is already at the formula level, rent convergence would not affect you. The government has not yet confirmed the final details, they’re due to make an announcement in January 2026. If rent convergence goes ahead, we will contact any residents who are affected.
Have your say
Before completing the survey below, please review the ‘Rent information 2026’ and ‘Example annual rent review letter’ documents. Your feedback on how we communicate about rents and service charges will influence our approach to future communications about rent and help shape future annual rent review letters.
The survey is open from Monday 12 January 2026 until Sunday 1 February 2026.
Have your say on how we communicate with you about your annual rent review
We understand how important the rents and service charges you pay as a Norwich Council housing resident are to you and so we are seeking views on the proposed rent increase from April 2026 and how you would best like us to communicate about rent increases in the future. Your feedback on communicating about rents and service charges to residents is valued and it will influence how we communicate on this topic in the future. There are three topics we would like to get your feedback on, and they are:
The proposed rent increase from April 2026.
A government proposal to reintroduce rent convergence.
How we communicate about rents and the annual rent review.
What is the proposed rent increase?
The government sets rules that councils must follow when reviewing council rents each year. For 2026–27, the proposal is to increase rents by 4.8% from April 2026. This is based on:
The rate of inflation (how much prices have risen), plus
An additional 1%, which is allowed under government policy
Example: If your rent is currently £120 per week, it would increase to £125.76 per week.
The Council does not make a profit from rent. By law, all rent money is used to:
Manage and maintain council homes
Keep homes safe and in good repair
Invest in improvements, including making homes warmer and more energy efficient
What is rent convergence?
Rent convergence is a government proposal to make rents fairer over time by ensuring people in similar council homes pay similar rents. Some rents are currently lower than the government’s standard “formula rent” for that property type. If rent convergence is introduced:
Only homes below the formula rent would be affected
Rents would increase gradually, over several years
Any extra increase would be small and applied annually (for example £1–£3 per week)
Once the rent reaches the standard level, the extra increase would stop
If your rent is already at the formula level, rent convergence would not affect you. The government has not yet confirmed the final details, they’re due to make an announcement in January 2026. If rent convergence goes ahead, we will contact any residents who are affected.
Have your say
Before completing the survey below, please review the ‘Rent information 2026’ and ‘Example annual rent review letter’ documents. Your feedback on how we communicate about rents and service charges will influence our approach to future communications about rent and help shape future annual rent review letters.
The survey is open from Monday 12 January 2026 until Sunday 1 February 2026.
We want your views on the proposed rent increase from April 2026 and how we communicate about annual rent reviews. Your feedback will help us improve future communications and ensure you receive clear, useful information about rents and service charges.
