Survey Help

“Good”  

These grass area and shrub beds are typically very good, no litter and no small sharp objects.

“Satisfactory”  

This grass area and shrub bed typically has no more litter than one would expect as the weeks wear on.

“Poor” 

This grass area and shrub bed is typically have high build up of litter e.g. litter, tin cans, newspaper, old leaves, etc.

“Very Poor” 

This grass area and shrub bed area is totally unacceptable, with excessive amount of litter or hazardous conditions (e.g. broken glasses or sharp objects).

“Good” 

This chute is clean as it can be and also the floor is also very clean, and therefore, will be given “A” grade if all chutes are found in same state. 

“Satisfactory”

This hopper is not perfect, with small bits of dirt present, but there is no rotten food and very little dirt on the outside. 

“Poor” 

This chute is almost blocked by rubbish in the surrounding area, making it difficult for the residents to use this chute. 

“Very Poor” 

Hopper blocked with rubbish, rotting food and maggots in hopper. 

 “Good” 

The window has no dirt, no dust, no cobwebs and generally level of cleanliness is excellent. 

“Satisfactory” 

The window is as we expect it to be, generally in acceptable condition. 

“Poor” 

The condition of the window is in poor condition (e.g. water streak on inside of the window). 

“Very Poor” 

This condition of the window is very poor (e.g. frame and glass is covered in excessive cobwebs, dust and dirt). 

 “Good” 

This is where we expect to find the condition of the ledges in excellent condition (totally litter free). 

“Satisfactory” 

The ledges is in good condition as we expect it to be, typically no more litter than you would expect as the time wears on. 

“Poor” 

The ledges and window sills are in poor condition, with high build up of litter e.g. too much evidence of old cobwebs, insects, dirt and litter. 

“Very Poor” 

The ledges condition is totally unacceptable, with excessive amount of litter and hazardous conditions (e.g. broken glasses or mirror or sharp objects). 

“Good” 

No dirt or litter on stairs and landings. In good condition and are swept, mopped and clean to the touch. 

“Satisfactory” 

Stairs are not in great condition, but there is no dust, dirt and litter. 

Clean to touch. 

“Poor”

 Dust along stairs edges and in the corners. Little evidence of recent sweeping or mopping.  

“Very Poor” 

Very dirty corners on landings, alcohol bottles on stairs and evidence of drug use. 

“Good” 

This is where the cleanliness of the light bulb, shades and covers are in excellent condition.  

“Satisfactory” 

Is given when the cleanliness of the area is in good condition (or as we expect it to be), typically no more litter than you would expect as the day wears on. We expect to find some cobwebs, but very few.  

“Poor” 

The light shade is in poor condition, with old cobwebs and very dirty surface.  

“Very Poor” 

The cleanliness of the shade is in very poor condition throughout the building block, broken covers, hazardous and the bulb is out of order.  

“Very good”

There is no dirt in the corners and no dirt stuck on the floor. The floors are swept and mpopped.  

“Satisfactory”

Small bits of dirt present even though it has just been swept and mopped.  

“Poor”

Cobwebs in the corners, dust along the top of the skirting board - floor has not been cleaned daily.  

“Very Poor”

Dirt and small pieces of glass mopped into the corner.  

 “Good” 

Very clean, dust free. Obviously wiped and dusted regularly. 

“Satisfactory” 

Little dusty, small bits of dirt present.  

“Poor” 

Dirty lower section, too much old cobwebs and litter.  

“Very Poor” 

Hand rail too dirty to be used. No evidence of any wiping, dusting or cleaning.  

 “Good” 

No dirt in the corners and no dirt stuck on the floor. The floor appears to have been cleaned daily.  

“Satisfactory” 

Small bits of dirt present. The corners are clear and floor appears to have been cleaned daily.  

“Poor” 

Lower walls and corners dirty.  

“Very Poor” 

Dirt and pieces of broken glass mopped into the corner.  

 “Good” 

Clean door, with no mud or dust. Lower area has no foot prints and the door is clean to the touch.  

“Satisfactory” 

Clean but with some marks.  

“Poor” 

One door is filthy, dirt come off in hands, but other doors are comparatively clean to the touch.  

“Very Poor” 

When doors on several floors are as dirty as in example above.  

“Good” 

Very clean and no scuffmarks.  

“Satisfactory” 

Clean staircase walls with few Scuffmarks on the wall. 

“Poor” 

Very dirty stained wall. 

“Very Poor” 

Very dirty throughout the building block

 “Good” 

Very good bin chamber, no litter, no leaves, it has been swept out that day. Evidence of the use of disinfectant and vermin prevention.  

“Satisfactory” 

Few leaves, and no litter or food present on the chamber floor. Swept daily.  

“Poor” 

Rotting Food and litter on the chamber floor, under the bin.  

“Very Poor” 

Burst black plastic sack on bin chamber floor. Fly pupae on chamber floor, dirty walls.  

“Good - Well maintained” 

Communal bin areas and drying areas are well maintained, litter free and clear of weeds and moss. 

“Satisfactory condition” 

Communal bin areas and drying areas are well maintained, minor evidence of litter and moss. 

“Poor - In need of attention” 

The communal bin storage area or drying area is in need of attention. There is evidence of litter which may require more frequent attention from caretaking staff. 

“Very poor” 

The condition of the communal bin storage area and drying area is not acceptable. There is evidence of litter and moss which do not appear to have been attended to for some time. 

 “Good” 

Intake cupboards clean and tidy, allowing easy access to switch cabinets and panels. 

“Satisfactory” 

Intakes clean but with some objects on the floor, not obstructing access. 

“Poor” 

Intake cupboard is dusty and litter on floor provides good bedding material for rats. 

“Very Poor” 

Cupboard is full of toys and building materials or full of rubbish and litter obstructing switches. 

 “Good” 

The area is completely cleared of fly tipping

“Satisfactory” 

A single item on landing not obstructing the way.  

“Poor” 

Some furniture in the landing corner, shopping trolley in the corridor, rubbish deposited in chute area. 

“Very Poor” 

Unsecured fridge on communal landing. 

Lumber moved to a single location but left unsecured and could cause injury or potential fire hazard

 Estate Map-Required Elements  

Notice Board: Required Elements 

Good

Estate map should be in good condition, be graffiti free and contain at least 4 of the required elements

Block name signs should be clear, easily visible, graffiti and vandalism free and if appropriate should have the organisations name/log visible 

The notice board (normally inside block entrance) should be in good condition and contain relevant and up to date in formation. This should include art least 4 of the required elements:

Satisfactory.

Estate map should be in good condition, be graffiti free and contain: at least 3 of elements.

Block name signs should be clear, easily visible, graffiti and vandalism free and if appropriate should have the organisations name/log visible 

The notice board (normally inside block entrance) should be in reasonably good condition and contain relevant and up to date information. This should include at least 3 of the required elements: 

Poor

In this category Estate maps should be in reasonable condition, have a little insignificant graffiti (that doesn’t obscure the information) and contain at least 2 of the required elements.

Block name signs should be clear, easily visible, have little or no graffiti and be vandalism free. In this category they are unlikely to have the organisations name/log visible. 

There should at least be evidence of a notice board which contains at least 2 of the following elements. 

Very Poor.

If there is no evidence of Estate Plans or notice boards then the organisation will be deemed to score Very Poor in this category

If there is no evidence of block signage or if it is of a lower standard than Poor then the organisation will be deemed to Very Poor

“Good” 

The above car park areas have no litter or tree leaves. 

“Satisfactory” 

These car park areas typically have no more litter than you would expect as the days wears on. During certain times in the year an amount of leaves could be seen as acceptable if they appear not to have been there very long (i.e. a small build up in October could be acceptable but in May it wouldn’t) 

“Poor” 

These car park areas typically have high build up of litter e.g. litter/tin cans, newspaper, old leaves etc. 

“Very Poor Service Failure”

The car park cleanliness of the area is totally unacceptable, there is excessive amount of litter or hazardous conditions (e.g. broken glasses sharp objects).

Good

Garage areas should be clear of litter, weeds, debris. 

Garages should be useable, have good access, be free of graffiti, fly tipping and vandalism and have lockable doors.

Satisfactory.

Garage area is reason ably clean and well maintained re quiring little work to bring back to top standard. It may contain small amounts of weed growth, inoffensive graffiti but should still be in a good state of repair. 

Poor.

Garage areas should be in an acceptable condition but could contain small amounts of debris and refuse. There may be small amounts of reported but not removed fly-tipping, weed/moss growth, insignificant evidence of inoffensive graffiti and minor vandalism and some evidence of disrepair. 

Very Poor.

The garage areas would have an excessive build-up of litter and debris; evidence of bulk refuse present that has not been removed, or made safe and reported. There will also be evidence of hazardous materials and the garages should require significant repairs. The garage area would also only V Poor if there is any evidence of offensive graffiti present.  

“Good” 

These paths and roadways areas are very good, no leaves, no litter and sharp objects. 

“Satisfactory” 

These paths and roadways areas typically have no more litter than you would expect as the weeks wear on. 

“Poor” 

These paths and roadways areas typically have high build up of litters e.g. litter/tin cans, newspaper, old leaves etc. 

“Very Poor” 

Is given when the cleanliness of the paths and roadways area is totally unacceptable, where we find excessive amount of litter or hazardous conditions are found (e.g. broken glasses or sharp objects). 

“Good” 

These play and seating areas are typically very good, no leaves, no litter and no sharp objects.  

“Satisfactory” 

These play and seating areas typically have no more litter than one would expect as the days wears on. 

“Poor” 

 These play and seating areas are typically with high build up of litter e.g. litter/tin cans, newspaper, old leaves etc. 

“Very Poor” 

These play and seating areas are totally unacceptable, with excessive amount of litter or hazardous conditions are found (e.g. broken glasses or sharp objects). 

“Good” 

Grass has been recently cut and any associated shrubs are clearly well maintained 

“Satisfactory” 

Grass in need of some minor attention but likely to be restored with routine maintenance 

“Poor” 

Grass areas are overgrown, in a poor condition and need to be cut back or trimmed 

“Very poor” 

Grass has clearly not been attended to for some time e.g. growth of grass onto footpaths, evidence of bonfires and length of grass. 

“Good All Clear of weeds” 

The area is completely free of weeds. They have been killed and dead weeds removed. 

“Satisfactory Generally Clear of weeds” 

The area is generally free of weeds. Any remaining weeds will be dealt with by seasonal maintenance. 

“Poor Evidence of weeds” 

There is evidence of weeds that have been sprayed but have not been removed or not sprayed for a long period. 

“Very Poor Evidence of weeds” 

There is evidence of weeds that appear to have never been attended to. 

“Good” 

Shrub beds and hedges are well maintained, cut back and attractive to the eye. 

“Satisfactory” 

Shrub beds and hedges are well maintained, but in need of minor attention.  

“Poor - In need of attention” 

Shrubs or hedges in need of attention but likely to be restored with routine maintenance. 

“Very Poor” 

The shrub bed or hedge is overgrown, looks to have not been attended to for a long period of time and has the potential to be a hazard or risk to residents