Homelessness Strategy and Housing Allocations Policy

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Norwich City Council is reviewing two important policies that affect how we support people facing homelessness and how we allocate social housing. These updates aim to reflect new legislation, respond to high demand, and ensure our systems are fair and transparent.

We want to hear from residents, service users, partners, and community organisations to help shape:

  • The Homelessness and Rough Sleeping Strategy, which sets out how we will work with others to prevent homelessness, improve access to housing, and support people sleeping rough.
  • The Home Options Allocations Policy, which explains who can apply for social housing and how we prioritise those in greatest need.

Why your views matters

Housing pressures are rising. At any one time, around 4,000 people are waiting for social housing in Norwich, and we receive over 1,200 housing enquiries each month. Many applicants are homeless, at risk of homelessness, or living in unsuitable conditions.

By updating our strategy and policy, we aim to support people earlier and more effectively, make better use of available housing and ensure our approach meets local needs.

Have your say

Your feedback will help shape how we support residents and manage housing in Norwich. These proposals are currently in draft form, and we’re continuing to develop the strategy. Working alongside people with lived experience and engaging in public consultation are both essential to creating a proactive, person-centred plan to reduce homelessness over the next five years.

Before completing the survey, we recommend reading the following documents to understand the full context of the proposals:

A summary of the proposed changes is included in the survey, but the full documents provide important detail and background. You can access all supporting documents in the documents section on this page.

Complete the survey below to share your views.

The consultation will be open from Monday 10 November 2025 to Sunday 7 December 2025.

Norwich City Council is reviewing two important policies that affect how we support people facing homelessness and how we allocate social housing. These updates aim to reflect new legislation, respond to high demand, and ensure our systems are fair and transparent.

We want to hear from residents, service users, partners, and community organisations to help shape:

  • The Homelessness and Rough Sleeping Strategy, which sets out how we will work with others to prevent homelessness, improve access to housing, and support people sleeping rough.
  • The Home Options Allocations Policy, which explains who can apply for social housing and how we prioritise those in greatest need.

Why your views matters

Housing pressures are rising. At any one time, around 4,000 people are waiting for social housing in Norwich, and we receive over 1,200 housing enquiries each month. Many applicants are homeless, at risk of homelessness, or living in unsuitable conditions.

By updating our strategy and policy, we aim to support people earlier and more effectively, make better use of available housing and ensure our approach meets local needs.

Have your say

Your feedback will help shape how we support residents and manage housing in Norwich. These proposals are currently in draft form, and we’re continuing to develop the strategy. Working alongside people with lived experience and engaging in public consultation are both essential to creating a proactive, person-centred plan to reduce homelessness over the next five years.

Before completing the survey, we recommend reading the following documents to understand the full context of the proposals:

A summary of the proposed changes is included in the survey, but the full documents provide important detail and background. You can access all supporting documents in the documents section on this page.

Complete the survey below to share your views.

The consultation will be open from Monday 10 November 2025 to Sunday 7 December 2025.

  • Survey – Homelessness and Rough Sleeping Strategy and Home Options Allocations Policy

    60 responses

    Norwich City Council is reviewing its Homelessness and Rough Sleeping Strategy and Home Options Allocations Policy. These updates aim to improve how we support people facing homelessness and decide who gets priority for social housing. Your views will help shape a fairer, more effective system that meets the needs of people across Norwich. 

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Page last updated: 11 Nov 2025, 08:55 AM