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As a landlord, Norwich City Council has a responsibility to ensure that all its properties are clean, safe, and well-maintained places to live. This is in line with government guidance known as ‘Home Standard’. This is particularly important for blocks of flats or estates where there are communal areas.
Some of our properties have benefited from a mobile caretaker service for several years, and this has proved popular with tenants and has helped to maintain safe, clean places for people to live.
Over the next four years we would like to roll out this caretaker service across all of our housing blocks and this will be done in phases.
The costs associated with providing this service in part will need to be passed on to our tenants, in the short term we have calculated the cost of this to be £3.21 per week per property. We will write to you in the coming months if this charge applies to you.
NB if you are in receipt of Universal Credit or Housing Benefit the £3.21 fee will be covered by the payment.
Since November 2023 we have been trialling the enhanced caretaker service across 152 housing blocks in the city and would now like your feedback on this service to help us shape the service going forwards.
More about the pilot caretaking service
The pilot project focuses on providing dedicated caretaking services for internal communal areas of flat blocks. During fortnightly visits, caretakers perform essential tasks such as:
Cleaning: sweeping, mopping, stain removal, dust removal of entrance lobbies, stairs, and landings.
Maintenance: light fitting cleaning, handrail, and door maintenance.
Litter removal: ensuring communal areas and gardens are free from litter.
Safety checks: reporting repairs, conducting health and safety/fire inspections and addressing hazardous items.
As a landlord, Norwich City Council has a responsibility to ensure that all its properties are clean, safe, and well-maintained places to live. This is in line with government guidance known as ‘Home Standard’. This is particularly important for blocks of flats or estates where there are communal areas.
Some of our properties have benefited from a mobile caretaker service for several years, and this has proved popular with tenants and has helped to maintain safe, clean places for people to live.
Over the next four years we would like to roll out this caretaker service across all of our housing blocks and this will be done in phases.
The costs associated with providing this service in part will need to be passed on to our tenants, in the short term we have calculated the cost of this to be £3.21 per week per property. We will write to you in the coming months if this charge applies to you.
NB if you are in receipt of Universal Credit or Housing Benefit the £3.21 fee will be covered by the payment.
Since November 2023 we have been trialling the enhanced caretaker service across 152 housing blocks in the city and would now like your feedback on this service to help us shape the service going forwards.
More about the pilot caretaking service
The pilot project focuses on providing dedicated caretaking services for internal communal areas of flat blocks. During fortnightly visits, caretakers perform essential tasks such as:
Cleaning: sweeping, mopping, stain removal, dust removal of entrance lobbies, stairs, and landings.
Maintenance: light fitting cleaning, handrail, and door maintenance.
Litter removal: ensuring communal areas and gardens are free from litter.
Safety checks: reporting repairs, conducting health and safety/fire inspections and addressing hazardous items.
We are looking for feedback on the recent/current caretaking trial. This short survey will help us further understand your experiences of shared and communal areas and whether you have noticed any changes during the trial period.
Your feedback will be used to assess how we shape this service in the future.
The survey will cover:
Your current thoughts on communal areas and how effective the trial has been.
Your priorities, concerns or suggestions for the potential new caretaking service.
Please note: Your responses will be confidential. The survey should take approximately 5 minutes to complete. All fields marked with an asterisk (*) are required.
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We'll gather your feedback through a survey and use it to assess the service, focusing on your priorities and concerns.
11 - 15 March 2024
Caretaking Service Trial is currently at this stage
The project team will assess the trial's success based on your feedback and decide how to shape the service going forwards. We will then ensure that we ask tenants for regular ongoing feedback to help us assess effectiveness and satisfaction as we extend the services across all of our housing blocks over the next four years.
